How can we help you?
Here you can find the most common questions!
- Do I have to pay customs on packages delivered to England?
- How do I know that my order has been processed?
- Where's my package?
- How do I return something purchased with a gift card?
- How do I make a complaint about a defective product?
- Why have I not received a return confirmation?
Delivery and Duty
Returns and Exchanges
Payment, Promotions & Gift Cards
Campaigns & collaborations
UPS Service Alert due to the situation in Ukraine
As a safety measure for their drivers, UPS has closed down in Ukraine, Belarus, and Russia for the time being. This means that you can not place any orders to these countries for the time being.